O2 Shepherd's Bush Empire carer tickets and visitor rules
O2 Shepherd's Bush Empire gives a free ticket to an essential carer or companion.
Carer ticketFree
- Carers allowed
- 1 companion per eligible customer
- Proof
- Access Card (Nimbus)
- How to book
- Phone 020 8080 1610 or email access@o2shepherdsbushempire.co.uk (10:30am-5:30pm Mon-Fri)
- Re-entry
- Not allowed
Carer and companion tickets
- Carers allowed
- 1 companion per eligible customer
- Proof accepted
- Proof of eligibility or Access Card details (full list in Essential Companion Policy)
- Access schemes recognised
- Access Card (Nimbus)
- How to book
- Phone 020 8080 1610 or email access@o2shepherdsbushempire.co.uk (10:30am-5:30pm Mon-Fri)
Accessible seating, viewing and queues
- What is available
- Wheelchair spaces on a raised area in the stalls, first come first served; seated options on upper levels via stairs or lift
Bag policy
- Maximum bag size
- A4 (29.7 x 21 x 15cm), one small bag per person
- Bag rules
- Large bags and rucksacks not allowed; no laptops or tablets; non-professional cameras only
- Bag storage
- Paid cloakroom per item (free for one item for O2 Priority members); larger bags can be pre-booked with Stasher off site
Visitor rules
- Re-entry
- Not allowed
- Age rules
- Often 14+ for stalls; balcony 8+ with under-14s accompanied by an adult 18+; varies by event; Challenge 25 ID
- Payment
- Cashless (bars card/contactless only; cloakroom and merchandise take cash or card)
Good to know
A Blue Badge bay sits on Pennard Road behind the venue, with more accessible parking at Westfield London. Bars are card-only and there is no re-entry once you leave.
Sources and last check
Checked against the official pages on 3 October 2026. Awaiting confirmation from the venue.
Spotted a change? Tell us and we will check it.