Carer Tickets

Utilita Arena Newcastle carer tickets and visitor rules

Utilita Arena Newcastle gives a free ticket to an essential carer or companion.

Carer ticketFree
Carers allowed
1 companion per disabled guest
Proof
Access Card (Nimbus) +1; AXS Digital Access Pass
How to book
Select companion ticket during online booking, or email access@ticketmaster.co.uk; accessible booking line 0191 618 1697
Re-entry
Not stated

Carer and companion tickets

Carers allowed
1 companion per disabled guest
Proof accepted
Proof within 72 hours of booking (PIP, DLA, Carers Allowance, Blue Badge, doctor's letter, Access Card with +1); verification lasts 2 years
Access schemes recognised
Access Card (Nimbus) +1; AXS Digital Access Pass
How to book
Select companion ticket during online booking, or email access@ticketmaster.co.uk; accessible booking line 0191 618 1697

Accessible seating, viewing and queues

What is available
Dedicated accessible bays for wheelchair users and those who cannot manage stairs, reserved seats near the stage for visually impaired guests, induction loop in Block 104

Bag policy

Maximum bag size
Not stated (small bags only)
Bag rules
No backpacks, holdalls, luggage, computer bags or cushions; small bags searched; medical bag exceptions by prior email
Bag storage
No cloakroom; nearby Stasher storage suggested

Visitor rules

Re-entry
Not published by the venue
Age rules
Under 14s must be accompanied; no under 14s on standing floor
Payment
Cashless (bars)

Good to know

Your companion goes free: you pay one full-price ticket for the pair. There is no cloakroom, so leave large bags at home or use a nearby storage service.

Sources and last check

Checked against the official pages on 3 October 2026. Awaiting confirmation from the venue.

Spotted a change? Tell us and we will check it.

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