Carer Tickets

Utilita Arena Cardiff carer tickets and visitor rules

Utilita Arena Cardiff gives a free ticket to an essential carer or companion.

Carer ticketFree
Carers allowed
Not stated
Proof
Live Access Scheme (venue scheme)
How to book
Ticketmaster online, only at the same time as buying the access ticket; cannot be added later
Re-entry
Not allowed

Carer and companion tickets

Carers allowed
Not published by the venue
Proof accepted
Proof sent to Ticketmaster before the event (PIP, DLA, Carers or Attendance Allowance, or medical professional letter)
Access schemes recognised
Live Access Scheme (venue scheme)
How to book
Ticketmaster online, only at the same time as buying the access ticket; cannot be added later

Accessible seating, viewing and queues

What is available
Live Access Areas on Levels 1 and 2 with movable chairs and dedicated check-in

Bag policy

Maximum bag size
A4 (29cm x 21cm x 15cm)
Bag rules
Larger bags not allowed; bringing no bag is recommended
Bag storage
Cloakroom 3.50 pounds per item or 5 pounds per filled bag (card only); Stasher for larger bags

Visitor rules

Re-entry
Not allowed
Age rules
Under 14s must be with an adult over 18; some events stricter
Payment
Cashless

Good to know

Free carer tickets must be booked at the same time as your access ticket, and they go quickly. The arena is cashless with a strict no-readmission policy.

Sources and last check

Checked against the official pages on 3 October 2026. Awaiting confirmation from the venue.

Spotted a change? Tell us and we will check it.

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