Carer Tickets

Phoenix Theatre (London) carer tickets and visitor rules

Phoenix Theatre (London) gives a free ticket to an essential carer or companion.

Carer ticketFree
Carers allowed
1:1 (a second companion needs a +2 symbol)
Proof
Nimbus Access Card, Hynt Card
How to book
Online through ATG Access Membership Scheme once eligibility verified; companion ticket only alongside a paid ticket
Re-entry
Not stated

Carer and companion tickets

Carers allowed
1:1 (a second companion needs a +2 symbol)
Proof accepted
Nimbus Access Card with +1, free ATG Nimbus registration with +1, or Hynt Card; companion must be 16+
Access schemes recognised
Nimbus Access Card, Hynt Card
How to book
Online through ATG Access Membership Scheme once eligibility verified; companion ticket only alongside a paid ticket

Accessible seating, viewing and queues

What is available
Step-free lift from Charing Cross Road to Dress Circle Row K; removable seats create wheelchair spaces (max 90cm x 140cm)

Bag policy

Maximum bag size
Not published by the venue
Bag rules
Bag checks on entry; ATG asks patrons not to bring suitcases, rucksacks or large bags; no alcohol
Bag storage
Cloakroom GBP 1 small items, GBP 2 large items (no coats); Stasher with 10% ATG discount

Visitor rules

Re-entry
Not published by the venue
Age rules
Under 5s not permitted and under 16s must be with an adult (current production)
Payment
Not published by the venue

Good to know

Use the Charing Cross Road entrance for lift access to the Dress Circle. The cloakroom takes bags for GBP 1 or GBP 2 but not coats.

Sources and last check

Checked against the official pages on 3 October 2026. Awaiting confirmation from the venue.

Spotted a change? Tell us and we will check it.

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