O2 City Hall Newcastle carer tickets and visitor rules
O2 City Hall Newcastle gives a free ticket to an essential carer or companion.
Carer ticketFree
- Carers allowed
- 1 companion per eligible customer
- Proof
- Access Card (Nimbus)
- How to book
- Phone 0191 249 6050 (12pm-4pm Mon-Fri) or email access@o2cityhallnewcastle.co.uk
- Re-entry
- Not allowed
Carer and companion tickets
- Carers allowed
- 1 companion per eligible customer
- Proof accepted
- Proof of eligibility or Access Card details (full list in Essential Companion Policy)
- Access schemes recognised
- Access Card (Nimbus)
- How to book
- Phone 0191 249 6050 (12pm-4pm Mon-Fri) or email access@o2cityhallnewcastle.co.uk
Accessible seating, viewing and queues
- What is available
- Standing shows: stalls viewing area with up to six positions incl three wheelchairs; seated shows: six wheelchair spaces each with a companion seat; no lift to balcony (39 steps)
Bag policy
- Maximum bag size
- A4 (29.7 x 21 x 15cm), one small bag per person
- Bag rules
- Large bags and rucksacks not allowed; no laptops or tablets; non-professional cameras only
- Bag storage
- Paid cloakroom per item (free for one item for O2 Priority members); larger bags can be pre-booked with Stasher off site
Visitor rules
- Re-entry
- Not allowed
- Age rules
- No under-8s; under-14s accompanied by an adult 18+; varies by event; Challenge 25 ID
- Payment
- Cashless (bars and cloakroom card/contactless only; merchandise takes cash or card)
Good to know
Step-free entry is on College Street, where the car park has five Blue Badge spaces, and most nearby meters are free for Blue Badge holders.
Sources and last check
Checked against the official pages on 3 October 2026. Awaiting confirmation from the venue.
Spotted a change? Tell us and we will check it.