Kensington Palace carer tickets and visitor rules
Kensington Palace gives a free ticket to an essential carer or companion.
Carer ticketFree
- Carers allowed
- 1 per disabled visitor online (more with supporting documents)
- Proof
- Access Card
- How to book
- Book online (one per booking) or get on the day; email access team with booking reference for extra companions (allow 3 working days)
- Bag size
- Not stated
- Re-entry
- Not stated
Carer and companion tickets
- Carers allowed
- 1 per disabled visitor online (more with supporting documents)
- Proof accepted
- Supporting documents such as Blue Badge or PIP letter (on the day or for extra companions)
- Access schemes recognised
- Access Card
- How to book
- Book online (one per booking) or get on the day; email access team with booking reference for extra companions (allow 3 working days)
Accessible seating, viewing and queues
- What is available
- Not stated (lift to all floors; free manual wheelchairs and folding stools)
Bag policy
- Maximum bag size
- Not published by the venue
- Bag rules
- No suitcases, large bags or rolling luggage inside palace buildings
- Bag storage
- None onsite; Stasher nearby suggested
Visitor rules
- Re-entry
- Not published by the venue
- Age rules
- Not published by the venue
- Payment
- Cash accepted (cash and card in admissions, shop, cafe and Orangery)
Good to know
A carer or companion goes free, and both cash and card are accepted. Larger powered wheelchairs may not fit some doorways, so check with the access team first.
Sources and last check
Checked against the official pages on 3 October 2026. Awaiting confirmation from the venue.
Spotted a change? Tell us and we will check it.